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RLine 4 posts Joined 02/11
09 Sep 2011
Problem with data collectors not fucntioning

We recently installed view point and tried to configure the system but we are not able get the data collectors to function.  We get the following error message:

 

Unable to get Teradata account information! org.springframework.jdbc.CannotGetJdbcConnectionExcept ion: Could not get JDBC Connection; nested exception is org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Teradata Database] [TeraJDBC 13.10.00.03]

 

Any thoughts?

 

 

gryback 271 posts Joined 12/08
13 Sep 2011

Did you follow the instructions in the Viewpoint Configuration Guide? In particular, setting up the Viewpoint login and all the necessary grants for permissions? 

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