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charleshugo 5 posts Joined 02/14
02 Dec 2014
about: encountered " Unable to get Teradata account information! Connection refused" when setting data collector

Hi, All,
I am now learning TD by using TDExpress-with-ViewPoint. I found the data collectors e.g. Disk Space, Table Space with a red exclaimation point beside it. I have set account/pass as dbc/dbc.
Could anyone can help me to solve this problem? Thank you in advance.
Best Regards

gryback 271 posts Joined 12/08
02 Dec 2014

Try clicking on the red exclamation point that should provide you more information regarding the error.  For instance, it may say something like "Unable to get Terdata DBC Disk Space! connect timed out". 
You may also want to reference the associated Viewpoint Configuration Guide to ensure you have completed all the enabling steps.

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