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astocks 22 posts Joined 03/11
19 Feb 2016
Teradata Studio 15.10.01.01 on Mac OS X -- Hangs

For some reason Studio has started freezing up over the last day.  I will be working in Studio and then suddenly I will get the pinwheel spinning forever and the application stops responding.  I have updated to the most recent version of studio and still experience the same behavior.  Nothing has changed on my system in the last couple of weeks.  Any ideas on what I can try?

astocks 22 posts Joined 03/11
19 Feb 2016

FYI...running Mac OSX 10.11.3 (El Capitan)

fgrimmer 553 posts Joined 04/09
22 Feb 2016

Adam, What version of JRE are you running? If not JRE 1.8, can you upgrade to 1.8?

astocks 22 posts Joined 03/11
23 Feb 2016

Running JRE 1.8.
I have done a completely clean install of Mac OSX El Capitan, and am now getting the below error message from Teradata Studio when I attempt to open an existing SQL query and make a connection.
 
Failed to get reusable connection.

fgrimmer 553 posts Joined 04/09
23 Feb 2016

Adam, It looks like the SQL file is opened with the SQL File Editor instead of the Teradata SQL Editor. Close the SQL window. From the Project Explorer, right click on your SQL file and choose Open With...>Teradata SQL Editor.

astocks 22 posts Joined 03/11
23 Feb 2016

Oh my....sorry I missed that.  Thanks very much.

astocks 22 posts Joined 03/11
01 Mar 2016

Teradata Studio has started hanging again for no apparent reason.  From time to time, and not when doing anything consistently, the application will hang and will have to be Force Quit on Mac OSX.  Any ideas on how to identify the issue?  Any logging options to find the problem?

astocks 22 posts Joined 03/11
01 Mar 2016

FYI...I downgraded to version 15.10.00.04 and the random/intermittent hangs are gone.  Any ideas on what it could be in the new version, or how to track it down?

fgrimmer 553 posts Joined 04/09
03 Mar 2016

@astocks, Not offhand, but will note that this seems to resolve the issue.

angela.moreau 3 posts Joined 03/16
03 Mar 2016

Hi I also attempted to install Teradata studio Mac v15.10.01.01 on my macbook and am currently running java 1.8.0_73. A local consultant suggested downloading and installing ODBC drivers, but still what happens when I try to launch the app is it hangs at the splash screen and goes no further. My mac is running OSX el capitan 10.11.3 (i7 cpu, 16GB ram). Any suggestions on how I can get the app running? The people here who are running on windows, seem to be running an older version v14.?? Is there a way I can download the exact same version as the windows users are, and try this on my Mac?

fgrimmer 553 posts Joined 04/09
03 Mar 2016

Angela, we have seen an issue with "hanging on startup" that is related to the JRE. The issue was when running with JRE 1.6 and once upgrading to 1.8 resolved the problem. But you mention that you are running JRE 1.8. Can you confirm, run the java -version command in a Terminal Window?

mfedermann 1 post Joined 03/13
03 Mar 2016

I also experienced this issue today and believe a large Java cache was to blame. It would still cause spinning every time I clicked for about 5 seconds. In addition to the spinning wheel, I had intermittent eclipse errors that it was unable to load certain windows over the past week. Sometimes the eclipse errors caused me to lose queries I was working on in any un-saved SQL editor tabs. 
I re-installed the application without any improvement. I also cleared the Teradata SQL History, which had 1200 previous queries. I'm on OSX El Capitan 10.11.3. My Java Control Panel showed I had the recommended version installed. I discovered that my Temporary Internet Files settings for Java were set to allow 32GB of temp files. I reduced the limit to about 5GB and used "Delete files..." for Trace and Log Files and Cached Applications and Applets. 
Now for me the application is running faster than it ever has before.

fgrimmer 553 posts Joined 04/09
03 Mar 2016

Miko. Thank you for the information! It will give us a path to investigate further.

angela.moreau 3 posts Joined 03/16
04 Mar 2016

The java version I have at the prompt is:
java version "1.6.0_65"

Java(TM) SE Runtime Environment (build 1.6.0_65-b14-468-11M4833)

Java HotSpot(TM) 64-Bit Server VM (build 20.65-b04-468, mixed mode)

 

The version I have in system preferences when I go to the java control panel says:

 

Platform: 1.8

Product: 1.8.0_73

Location: http://java.sun.com/products/autodl/j2se

Path: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java

 

 

The version I downloaded yesterday from Oracle is: 

jre-8u73-macosx-x64.dmg

 

 

It says the same whether I choose user or system. How can I fix the terminal so that I can start TD studio?

angela.moreau 3 posts Joined 03/16
04 Mar 2016

As a follow up, it was the JDK. I installed the 1.8_73 JDK, and I got right in. It works great!

pblaszka 1 post Joined 04/11
16 Mar 2016

Having an istaller issue with OSX 10.11.3.  Just installed Java 1.8.0_73 (validated as the only version of Java on the system)
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java.
When the installer reaches the JRE check it fails the check and the install stops.
Any ideas?
 
Paul

rbhansen57 1 post Joined 03/16
29 Mar 2016

Just want to reinforce: make sure you use the Java 8 JDK not the JRE.
 
I was having the same problem--stuck on the splash screen with Teradata Studio 15.10 on OS X 10.11.4.
First tried installing Java 6 (I had no Java installed at all)...didn't work.
Then installed Java 8 JRE...didn't work.
Then installed Java 8 JDK...did work.
 
Angela.moreau first indicated the distinction in this thread so credit goes to her...just wanted to amplify it.

fgrimmer 553 posts Joined 04/09
30 Mar 2016

Also note that this is mentioned in the Readme file and on the download page. This is an Oracle JRE issue. The Oracle JRE does not contain the libraries to support a Java Application. 

firstcaptain 4 posts Joined 08/14
31 Aug 2016

I am seeing the same problem, I have installed 
 
java version "1.8.0_101"
Java(TM) SE Runtime Environment (build 1.8.0_101-b13)
Java HotSpot(TM) 64-Bit Server VM (build 25.101-b13, mixed mode)
and Teradata 15.11.00
Whenever I try to connect it hangs. The only thing I can do is Force Quit the application.
Any ideas?
 
 

fgrimmer 553 posts Joined 04/09
01 Sep 2016

Christopher, Are you able to launch Teradata Studio or Teradata Studio Express and create the Connection Profile? If so, I don't think it is a JRE issue. What database are you trying to connect to? Aster, Teradata, Hadoop?

firstcaptain 4 posts Joined 08/14
01 Sep 2016

Yes I am able to launch the Teradata Studio but when after creating a Connection Profile and trying to connect to it (using Teradata) just hangs at that point.

fgrimmer 553 posts Joined 04/09
01 Sep 2016

Christopher, There is an issue that we have fixed where if you did not save the password for your connection profile, then select it in the SQL Editor list, it would stop responding. Can you verify that you are saving the password in the connection profile and see if that resolves the problem for now. The fix is in our 15.12 release that is planned to be available next week.

firstcaptain 4 posts Joined 08/14
01 Sep 2016

Yep I am saving the password, but I am not making it past test connection or finish when it is set to connect when the connection wizard closes. 
In addition I am using LDAP as authentication mode.

fgrimmer 553 posts Joined 04/09
01 Sep 2016

Christopher, You can take a look at the terdata.log and see if any exceptions are being thrown. It is located in your workspace. USER directory/workspace-studio/.metadata/Teradata/teradata.log. Otherwise, we would need to turn on JDBC debug mode and send us the JDBC log to see what is happening with trying to connect. Check the Studio teradata.log and if nothing there, you would need to open an incident with Teradata Support so we can gather the JDBC log and configuration information.

firstcaptain 4 posts Joined 08/14
02 Sep 2016

When I opened up the workspace there wasn't much there so I tried again ... and it seemed to work ... I am remote connecting via VPN so maybe there is a firewall issues in the office .. Thanks so much for the help and tips of things to look at. 

fgrimmer 553 posts Joined 04/09
08 Sep 2016

Christopher, Studio 15.12 will be available after the Teradata Partners conference next week. Sorry for the delay.

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